Returns & Exchange
If you wish to return or exchange product, you may do so in accordance with the following process:
-You must notify BIANKO within 7 days of accepting delivery of the product and arrange return of the product within 7 days after such notification.
-You must notify BIANKO by email info@bianko.com.au.
-You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from BIANKO.
-No exchanges or returns are accepted on sale items.
-For hygienic reasons, we do not accept exchange or returns on earrings.
-The cost of return shipping and shipping of exchanged item is at the customer's expense. We do not refund or add credit for the cost of return postage.
- Unfortunately, we cannot accept responsibility for items that are lost or damaged by your chosen return shipment method. It is recommended that you keep a copy of your shipment tracking information should you be required to follow up.
- Returned items must be unworn and in the same condition as you received them. Items that have been worn or damaged cannot be returned.
-We do not offer refund for change of mind. Customer's may choose to exchange for another item (subject to availability) or receive a store credit.
- Returned goods must be received by BIANKO before any exchange, refund or credit is actioned.
Faulty Goods:
If you believe you have received a faulty or damaged product, BIANKO will gladly repair, exchange or refund the original piece in accordance with the following process:
-You must notify BIANKO within 30 days of the purchase date by email info@bianko.com.au.
-You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from BIANKO.
-You must return the product to directly to BIANKO or an approved stockist.
-BIANKO will then examine the item and if found to be faulty, refund the price to you in full, replace the product or exchange for a different product.
-Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by BIANKO, however, please allow up to 14 days from the day you return the product for your account to be credited.
-Exchanges are only possible if the item is available. BIANKO can only exchange faulty items for the same item in the same style, subject to availability.
Please note that all of our jewellery is crafted using quality metals and natural pearls and gemstones, this means that your jewellery could host minor marks and inclusions. Because all of our pearls and gemstones are natural products they are unique and may differ slightly from item to item. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. We will not accept returns or exchanges due to the natural marks and inclusions within our jewellery. Oxidation and colour fading is a natural occurance of plated jewellery and is not considered a fault. Please read our CARE page for more information.
BIANKO is dedicated to customer service and ensuring a high level satisfaction, if you have any questions regarding our return and exchanges policy please feel free to contact us directly via info@bianko.com.au